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The Acacia Tree Help Centre

<p>You can book through our <a data-start="8309" data-end="8363" href="https://calendly.com/acaciatree/" id="isPasted">booking page</a>. Choose the showroom that suits you best, or select a video consultation if you&#x2019;re unable to visit in person.</p>

You can book through our booking page. Choose the showroom that suits you best, or select a video consultation if you’re unable to visit in person.

How do I book a showroom or video appointment?

Showrooms & Appointments

When Can I Expect My Order?

Delivery Timeframes

Delivery Options

Warehouse Collection

Storage Options

Additional Charges

Freight Quote Required

Order Status

Damaged Deliveries

Do I Need To Be Home?

Weekend Deliveries

Do You Offer Free Shipping?

Unserviceable Islands

Shipping & Delivery

30-Day Hassle-Free Returns – Terms and Conditions

Non Refundable Items

Eligibility For Returns

Refund Process

How To Return an Item

Late Or Missing Refunds

Exchanges

Free Returns Shipping Cost

Returns & Refunds

Do you offer trade discounts?

Do you sell ex-demo or floor stock items?

What should I do if my item arrives damaged?

What payment methods do you accept?

General Policies & Other

Is the item I want in stock?

Is my unit covered under warranty?

What is your returns policy?

Can I get a tax invoice for my order?

Orders & Availability

Can I visit without an appointment?

How do I care for my timber furniture?

Why doesn’t my timber unit look exactly like the one online or in the showroom?

Can I mix different timbers, like chairs with a table?

How can I tell if a product is Australian-Made or imported?

Do you offer discounts on matching sets or bundles?

Can I request customisations or bespoke designs?

Do you offer timber samples to take home?

Products & Materials

60-90 Day Mattress Trial

How do I book a showroom or video appointment?Updated 8 days ago