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The Acacia Tree Help Centre

Strong, sustainable & Australian hardwood furniture.

When Can I Expect My Order?

Delivery Timeframes

Delivery Options

Warehouse Collection

Storage Options

Additional Charges

Freight Quote Required

Order Status

Damaged Deliveries

Do I Need To Be Home?

Weekend Deliveries

Do You Offer Free Shipping?

Unserviceable Islands

Shipping & Delivery

30-Day Hassle-Free Returns – Terms and Conditions

Non Refundable Items

Eligibility For Returns

Refund Process

How To Return an Item

Late Or Missing Refunds

Exchanges

Free Returns Shipping Cost

Returns & Refunds

Do you offer trade discounts?

Do you sell ex-demo or floor stock items?

What should I do if my item arrives damaged?

What payment methods do you accept?

General Policies & Other

Is the item I want in stock?

Is my unit covered under warranty?

What is your returns policy?

Can I get a tax invoice for my order?

Orders & Availability

How do I book a showroom or video appointment?

Can I visit without an appointment?

Showrooms & Appointments

How do I care for my timber furniture?

Why doesn’t my timber unit look exactly like the one online or in the showroom?

Can I mix different timbers, like chairs with a table?

How can I tell if a product is Australian-Made or imported?

Do you offer discounts on matching sets or bundles?

Can I request customisations or bespoke designs?

Do you offer timber samples to take home?

Products & Materials

60-90 Day Mattress Trial

Mattress Trial & Returns. We want you to truly love your Acacia Tree mattress. That’s why we offer a 60 or 90-night comfort trial, giving you time to settle in and see if it’s the right fit for you. If during your trial period you decide it’s not qui

Mattress Trial &amp; Returns We want you to truly love your Acacia Tree mattress. That&#x2019;s why we offer a 60 or 90-night comfort trial, giving you time to settle in and see if it&#x2019;s the right fit for you.If during your trial period you decide it&#x2019;s not quite right, you can return it for a full refund of the purchase price. Trial periods by mattress range:<ul><li>Somnara Plus &#x2013; 60-night trial</li><li>Somnara Premium &#x2013; 60-night trial</li><li>Somnara Deluxe &#x2013; 90-night trial</li></ul> How the Trial WorksYour trial period begins on the day your mattress is delivered.Rest, relax, and experience the mattress in your own routine. If it&#x2019;s not the right match, contact us within 60 or 90 nights from delivery to organise a return.To take advantage of the trial, please keep the original packaging your mattress arrived in, as this is required for return and collection.Once approved, we&#x2019;ll organise a free collection of the mattress. Your refund will be processed for the purchase price, excluding the original delivery fee paid at checkout. Return ConditionsTo be eligible for return, the mattress must:<ul><li>Have been used at all times with a fully waterproof mattress protector</li><li>Be returned in clean, undamaged condition</li><li>Be free from stains, marks, odours, or damage</li><li>Be returned in the original packaging it was delivered in</li></ul> These conditions allow us to responsibly give returned mattresses a second life.

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