30-Day Hassle-Free Returns – Terms and ConditionsUpdated 3 days ago

30-Day Hassle-Free Returns – Terms and Conditions

At The Acacia Tree, we’re confident you’ll love your purchase. However, if you change your mind, we offer 30-day hassle-free returns for eligible items.

Non-Refundable Items

• Custom Made Items: Items that have been made to specific requirements or dimensions, including the addition of a stain. As these are custom, made-to-order pieces, they are non-refundable.
• Ex-Demo Items: All ex-demo items are final sale and non-refundable.
• Shipping Costs: The original shipping costs are non-refundable.
• Rugs: All rugs are ineligible for return

Eligibility for Returns

To be Eligible for a Return:

• The item must be unused and in the same condition as when received.
• It must be in its original packaging.

Not Eligible for Return

• Items that are damaged, unprotected, or not returned in their original packaging.
• Items that have been customised or stained per your request. These items can still be returned within 30 days, less 50% of the value of the item at the time of purchase.
• Products sourced specifically at your request (not part of our standard range) — these are handled on a case-by-case basis.
• Any item not in resaleable condition (e.g. scratched, stained, or altered in any way).