Returns & Refunds
30-Day Hassle-Free Returns – Terms and Conditions
At The Acacia Tree, we’re confident you’ll love your purchase. However, if you change your mind, we offer 30-day hassle-free returns for eligible items.
Non Refundable Items
Custom Made Items: Items that have been made to specific requirements or dimensions, including the addition of a stain. As these are custom, made-to-order pieces, they are non-refundable. Ex-Demo Items: All ex-demo items are final sale and non-refund
Eligibility For Returns
To be Eligible for a Return:. The item must be unused and in the same condition as when received. It must be in its original packaging. Not Eligible for Return. Items that are damaged, unprotected, or not returned in their original packaging. Items t
Refund Process
We require images of your item and its condition to be supplied before authorising any returns. A returns form will also need to be filled out and sent back with the courier collecting your furniture. Once we receive and inspect your return, we’ll no
How To Return an Item
Please start by filling out the Contact us form on our website and selecting returns as your subject. Or send an email directly to the orders team at [email protected]. Our orders team will be in contact and discuss the information provided
Late Or Missing Refunds
If you haven’t received your refund yet:. Check your bank account. Contact your credit card company—it may take some time before your refund is officially posted. Contact your bank. If you’ve completed these steps and still haven’t received your refu
Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, please email [email protected].
Free Returns Shipping Cost
We will cover the cost of your returning your items back to us if you are not satisfied with your purchase. Please note that this only applies to eligible returns as stated in our policy above. If you have any further questions, please feel free to r