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The Acacia Tree Help Centre

Alternative / Specific Day Delivery:&#xA0;Contact us for availability. Rescheduling (within 48 hours of delivery):&#xA0;50% of the delivery fee.Orders that require a freight quote may incur an additional invoice charge of the difference once we receive the freight quote from our couriers.

Alternative / Specific Day Delivery: Contact us for availability. Rescheduling (within 48 hours of delivery): 50% of the delivery fee. Orders that require a freight quote may incur an additional invoice charge of the difference once we receive the fr

Additional Charges

Shipping & Delivery

How do I care for my timber furniture?

Why doesn’t my timber unit look exactly like the one online or in the showroom?

Can I mix different timbers, like chairs with a table?

How can I tell if a product is Australian-Made or imported?

Do you offer discounts on matching sets or bundles?

Can I request customisations or bespoke designs?

Do you offer timber samples to take home?

Products & Materials

Is the item I want in stock?

Is my unit covered under warranty?

What is your returns policy?

Can I get a tax invoice for my order?

Orders & Availability

How do I book a showroom or video appointment?

Can I visit without an appointment?

Showrooms & Appointments

What payment methods do you accept?

Payments

Do you offer trade discounts?

Do you sell ex-demo or floor stock items?

What should I do if my item arrives damaged?

General Policies & Other

When Can I Expect My Order?

Delivery Timeframes

Delivery Options

Warehouse Collection

Storage Options

Freight Quote Required

Order Status

Damaged Deliveries

Do I Need To Be Home?

Weekend Deliveries

Do You Offer Free Shipping?

30-Day Hassle-Free Returns – Terms and Conditions

Non Refundable Items

Eligibility For Returns

Refund Process

How To Return an Item

Late Or Missing Refunds

Exchanges

Free Returns Shipping Cost

Returns & Refunds

Additional ChargesUpdated 9 hours ago