Shipping & Delivery
When Can I Expect My Order?
Dispatch Days: Monday–Friday during business hours (excluding public holidays). Delivery Notification: The courier will contact you 1–2 days before your scheduled delivery. Specific Day Requests: Usually unavailable; contact us if essential (addition
Delivery Timeframes
Location. Estimated Delivery Time. Metro Melbourne. 2–14 business days. Rural Victoria. 7–21 business days. QLD, NSW. 2–3 weeks. WA, SA. 3–5 weeks. North QLD / Rural / Regional Interstate. Email us for a quote. TAS & NT. Approx. 5–10 weeks (subject t
Delivery Options
We offer three main delivery options. Please ensure clear access for the delivery team — obstructions may result in the order being left in a safe place. Additional fees may apply. Ground-floor delivery to your front door. Not available for Australia
Warehouse Collection
Available from various Melbourne warehouse locations (refer to individual product pages). 48 business hours notice required prior to collection.
Storage Options
As our warehouses and showrooms are tight for space we are unable to provide storage for products ordered well in advance. We are able to provide storage 1 week from completion date. If your order contains imported items where some products are in st
Additional Charges
Alternative / Specific Day Delivery: Contact us for availability. Rescheduling (within 48 hours of delivery): 50% of the delivery fee. Orders that require a freight quote may incur an additional invoice charge of the difference once we receive the fr
Freight Quote Required
We deliver Australia Wide, that includes the harder to reach areas. For Rural/NT/North QLD orders we will source a quote from our couriers to get an accurate quote for you. You are able to wait for the quote to return to us to place the order or you
Order Status
Refer to the link sent to you upon ordering to check order status. To check your order status, please use the Contact Us form and include your full name and order number.
Damaged Deliveries
If your order arrives damaged or in imperfect condition, contact our team immediately via the Contact Us form and include your full name and order number.
Do I Need To Be Home?
Yes, you must be home to meet the movers and receive your delivery. If the courier has arranged to meet you at the delivery location and you are not there they will leave the items at the front door where safe. If there is no safe location to leave i
Weekend Deliveries
Deliveries are available Monday–Friday only (excluding public holidays).
Do You Offer Free Shipping?
We cannot offer free shipping as we use professional furniture movers and couriers to safely transport your goods directly to your home. We absorb as much of the shipping price as possible to offer you the best affordable flat rate we can.