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The Acacia Tree Help Centre

We offer three main delivery options. Please ensure clear access for the delivery team &#x2014; obstructions may result in the order being left in a safe place. Additional fees may apply.<h3 dir="ltr" id> </h3><h3 dir="ltr" id="1-standard-delivery">1. Standard Delivery</h3><ul><li dir="ltr" style="text-decoration:none;">Ground-floor delivery to your front door. </li><li dir="ltr" style="text-decoration:none;">Not available for Australian-made pieces or large items requiring a two-person delivery. </li><li dir="ltr" style="text-decoration:none;">For bulky items, customer assistance may be required. </li><li dir="ltr" style="text-decoration:none;">Excludes:&#xA0;Assembly and rubbish removal. </li></ul><h3 dir="ltr" id="2-in-home-delivery-recommended-for-bulky-and-australian-made-items">2. In-Home Delivery (Recommended for bulky and Australian-made items)</h3><ul><li dir="ltr" style="text-decoration:none;">Delivery and placement in your chosen room. </li><li dir="ltr" style="text-decoration:none;">Includes up to 3 flights of stairs (where safe). </li><li dir="ltr" style="text-decoration:none;">Excludes:&#xA0;Assembly and rubbish removal. </li></ul><h3 dir="ltr" id="3-premium-delivery--setup-recommended-for-dining-tables-and-large-pieces">3. Premium Delivery &amp; Setup (Recommended for dining tables and large pieces)</h3><ul><li dir="ltr" style="text-decoration:none;">Delivery and placement in your chosen room. </li><li dir="ltr" style="text-decoration:none;">Includes up to 3 flights of stairs (where safe). </li><li dir="ltr" style="text-decoration:none;">Includes:&#xA0;Assembly and rubbish removal. </li></ul><h2 dir="ltr" id="-1"> </h2>

We offer three main delivery options. Please ensure clear access for the delivery team — obstructions may result in the order being left in a safe place. Additional fees may apply. Ground-floor delivery to your front door. Not available for Australia

Delivery Options

Shipping & Delivery

How do I care for my timber furniture?

Why doesn’t my timber unit look exactly like the one online or in the showroom?

Can I mix different timbers, like chairs with a table?

How can I tell if a product is Australian-Made or imported?

Do you offer discounts on matching sets or bundles?

Can I request customisations or bespoke designs?

Do you offer timber samples to take home?

Products & Materials

Is the item I want in stock?

Is my unit covered under warranty?

What is your returns policy?

Can I get a tax invoice for my order?

Orders & Availability

How do I book a showroom or video appointment?

Can I visit without an appointment?

Showrooms & Appointments

What payment methods do you accept?

Payments

Do you offer trade discounts?

Do you sell ex-demo or floor stock items?

What should I do if my item arrives damaged?

General Policies & Other

When Can I Expect My Order?

Delivery Timeframes

Warehouse Collection

Storage Options

Additional Charges

Freight Quote Required

Order Status

Damaged Deliveries

Do I Need To Be Home?

Weekend Deliveries

Do You Offer Free Shipping?

30-Day Hassle-Free Returns – Terms and Conditions

Non Refundable Items

Eligibility For Returns

Refund Process

How To Return an Item

Late Or Missing Refunds

Exchanges

Free Returns Shipping Cost

Returns & Refunds

1. Standard Delivery

2. In-Home Delivery (Recommended for bulky and Australian-made items)

3. Premium Delivery & Setup (Recommended for dining tables and large pieces)

Delivery OptionsUpdated 9 hours ago

1. Standard Delivery

2. In-Home Delivery (Recommended for bulky and Australian-made items)

3. Premium Delivery & Setup (Recommended for dining tables and large pieces)