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The Acacia Tree Help Centre

<div dir="ltr" align="left" id="isPasted"><table><tbody><tr><td>Location</td><td>Estimated Delivery Time</td></tr><tr><td>Metro Melbourne</td><td>2&#x2013;14 business days</td></tr><tr><td>Rural Victoria</td><td>7&#x2013;21 business days</td></tr><tr><td>QLD, NSW</td><td>2&#x2013;3 weeks</td></tr><tr><td>WA, SA</td><td>3&#x2013;5 weeks</td></tr><tr><td>North QLD / Rural / Regional Interstate</td><td>Email us for a quote</td></tr><tr><td>TAS &amp; NT</td><td>Approx. 5&#x2013;10 weeks (subject to courier availability)</td></tr></tbody></table></div>

Location. Estimated Delivery Time. Metro Melbourne. 2–14 business days. Rural Victoria. 7–21 business days. QLD, NSW. 2–3 weeks. WA, SA. 3–5 weeks. North QLD / Rural / Regional Interstate. Email us for a quote. TAS & NT. Approx. 5–10 weeks (subject t

Delivery Timeframes

Shipping & Delivery

How do I care for my timber furniture?

Why doesn’t my timber unit look exactly like the one online or in the showroom?

Can I mix different timbers, like chairs with a table?

How can I tell if a product is Australian-Made or imported?

Do you offer discounts on matching sets or bundles?

Can I request customisations or bespoke designs?

Do you offer timber samples to take home?

Products & Materials

Is the item I want in stock?

Is my unit covered under warranty?

What is your returns policy?

Can I get a tax invoice for my order?

Orders & Availability

How do I book a showroom or video appointment?

Can I visit without an appointment?

Showrooms & Appointments

What payment methods do you accept?

Payments

Do you offer trade discounts?

Do you sell ex-demo or floor stock items?

What should I do if my item arrives damaged?

General Policies & Other

When Can I Expect My Order?

Delivery Options

Warehouse Collection

Storage Options

Additional Charges

Freight Quote Required

Order Status

Damaged Deliveries

Do I Need To Be Home?

Weekend Deliveries

Do You Offer Free Shipping?

30-Day Hassle-Free Returns – Terms and Conditions

Non Refundable Items

Eligibility For Returns

Refund Process

How To Return an Item

Late Or Missing Refunds

Exchanges

Free Returns Shipping Cost

Returns & Refunds

Location	Estimated Delivery Time
Metro Melbourne	2–14 business days
Rural Victoria	7–21 business days
QLD, NSW	2–3 weeks
WA, SA	3–5 weeks
North QLD / Rural / Regional Interstate	Email us for a quote
TAS & NT	Approx. 5–10 weeks (subject to courier availability)

Delivery TimeframesUpdated 9 hours ago