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The Acacia Tree Help Centre

Yes, you must be home to meet the movers and receive your delivery. If the courier has arranged to meet you at the delivery location and you are not there they will leave the items at the front door where safe. If there is no safe location to leave it, you will be charged a re-delivery fee

Yes, you must be home to meet the movers and receive your delivery. If the courier has arranged to meet you at the delivery location and you are not there they will leave the items at the front door where safe. If there is no safe location to leave i

Do I Need To Be Home?

Shipping & Delivery

How do I care for my timber furniture?

Why doesn’t my timber unit look exactly like the one online or in the showroom?

Can I mix different timbers, like chairs with a table?

How can I tell if a product is Australian-Made or imported?

Do you offer discounts on matching sets or bundles?

Can I request customisations or bespoke designs?

Do you offer timber samples to take home?

Products & Materials

Is the item I want in stock?

Is my unit covered under warranty?

What is your returns policy?

Can I get a tax invoice for my order?

Orders & Availability

How do I book a showroom or video appointment?

Can I visit without an appointment?

Showrooms & Appointments

What payment methods do you accept?

Payments

Do you offer trade discounts?

Do you sell ex-demo or floor stock items?

What should I do if my item arrives damaged?

General Policies & Other

When Can I Expect My Order?

Delivery Timeframes

Delivery Options

Warehouse Collection

Storage Options

Additional Charges

Freight Quote Required

Order Status

Damaged Deliveries

Weekend Deliveries

Do You Offer Free Shipping?

30-Day Hassle-Free Returns – Terms and Conditions

Non Refundable Items

Eligibility For Returns

Refund Process

How To Return an Item

Late Or Missing Refunds

Exchanges

Free Returns Shipping Cost

Returns & Refunds

Do I Need To Be Home?Updated 9 hours ago