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The Acacia Tree

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Yes, assembly is available as an option as part of our premium delivery and setup option at the checkout. (Subject to availability based on location)

Do you offer assembly upon delivery?

Delivery & Shipping

Where do you deliver to?

How much is shipping to my location?

Is there a lot of packaging, and do you offer rubbish removal?

I live on the first floor, can my units be delivered upstairs?

Can I request delivery on a specific day?

Will my items be left at the doorstep if I’m not home?

Will all my items be delivered together?

How can I update my order or delivery details?

Can I delay my delivery if my item is in stock?

How do I care for my timber furniture?

Why doesn’t my timber unit look exactly like the one online or in the showroom?

Can I mix different timbers, like chairs with a table?

How can I tell if a product is Australian-Made or imported?

Do you offer discounts on matching sets or bundles?

Can I request customisations or bespoke designs?

Do you offer timber samples to take home?

Products & Materials

Is the item I want in stock?

Is my unit covered under warranty?

What is your returns policy?

Can I get a tax invoice for my order?

Orders & Availability

How do I book a showroom or video appointment?

Can I visit without an appointment?

Showrooms & Appointments

What payment methods do you accept?

Payments

Do you offer trade discounts?

Do you sell ex-demo or floor stock items?

What should I do if my item arrives damaged?

General Policies & Other

Do you offer assembly upon delivery?Updated 3 months ago