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The Acacia Tree Help Centre

We only replace items if they are&#x202F;defective or damaged.&#xA0;To request an exchange for the same item, please contact us via our <a href="https://theacaciatree.com.au/pages/contact-us">contact us page</a>. &#xA0;

We only replace items if they are defective or damaged. To request an exchange for the same item, please contact us via our contact us page.

Exchanges

Returns & Refunds

When Can I Expect My Order?

Delivery Timeframes

Delivery Options

Warehouse Collection

Storage Options

Additional Charges

Freight Quote Required

Order Status

Damaged Deliveries

Do I Need To Be Home?

Weekend Deliveries

Do You Offer Free Shipping?

Unserviceable Islands

Shipping & Delivery

30-Day Hassle-Free Returns – Terms and Conditions

Non Refundable Items

Eligibility For Returns

Refund Process

How To Return an Item

Late Or Missing Refunds

Free Returns Shipping Cost

Do you offer trade discounts?

Do you sell ex-demo or floor stock items?

What should I do if my item arrives damaged?

What payment methods do you accept?

General Policies & Other

Is the item I want in stock?

Is my unit covered under warranty?

What is your returns policy?

Can I get a tax invoice for my order?

Orders & Availability

How do I book a showroom or video appointment?

Can I visit without an appointment?

Showrooms & Appointments

How do I care for my timber furniture?

Why doesn’t my timber unit look exactly like the one online or in the showroom?

ExchangesUpdated 7 days ago