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The Acacia Tree Help Centre

<p data-start="5121" data-end="5398" id="isPasted">All Australian-Made products are clearly labelled with the green Australian-Made triangle icon. You&#x2019;ll see this icon across our website &#x2014; both on product pages and alongside prices in the product listings.</p>

All Australian-Made products are clearly labelled with the green Australian-Made triangle icon. You’ll see this icon across our website — both on product pages and alongside prices in the product listings.

How can I tell if a product is Australian-Made or imported?

Products & Materials

When Can I Expect My Order?

Delivery Timeframes

Delivery Options

Warehouse Collection

Storage Options

Additional Charges

Freight Quote Required

Order Status

Damaged Deliveries

Do I Need To Be Home?

Weekend Deliveries

Do You Offer Free Shipping?

Unserviceable Islands

Shipping & Delivery

30-Day Hassle-Free Returns – Terms and Conditions

Non Refundable Items

Eligibility For Returns

Refund Process

How To Return an Item

Late Or Missing Refunds

Exchanges

Free Returns Shipping Cost

Returns & Refunds

Do you offer trade discounts?

Do you sell ex-demo or floor stock items?

What should I do if my item arrives damaged?

What payment methods do you accept?

General Policies & Other

Is the item I want in stock?

Is my unit covered under warranty?

What is your returns policy?

Can I get a tax invoice for my order?

Orders & Availability

How do I book a showroom or video appointment?

Can I visit without an appointment?

Showrooms & Appointments

How do I care for my timber furniture?

Why doesn’t my timber unit look exactly like the one online or in the showroom?

How can I tell if a product is Australian-Made or imported?Updated 8 days ago