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The Acacia Tree

<p data-start="2714" data-end="3015" id="isPasted">If you need to update your order or change your delivery address after placing an order, please contact us using our <a href="https://theacaciatree.com.au/pages/contact-us">online contact form</a> or by replying to your order confirmation email. The sooner you contact us the better, as changes can be harder to make once your order is in progress.</p>

If you need to update your order or change your delivery address after placing an order, please contact us using our online contact form or by replying to your order confirmation email. The sooner you contact us the better, as changes can be harder t

How can I update my order or delivery details?

Delivery & Shipping

Where do you deliver to?

How much is shipping to my location?

Do you offer assembly upon delivery?

Is there a lot of packaging, and do you offer rubbish removal?

I live on the first floor, can my units be delivered upstairs?

Can I request delivery on a specific day?

Will my items be left at the doorstep if I’m not home?

Will all my items be delivered together?

Can I delay my delivery if my item is in stock?

How do I care for my timber furniture?

Why doesn’t my timber unit look exactly like the one online or in the showroom?

Can I mix different timbers, like chairs with a table?

How can I tell if a product is Australian-Made or imported?

Do you offer discounts on matching sets or bundles?

Can I request customisations or bespoke designs?

Do you offer timber samples to take home?

Products & Materials

Is the item I want in stock?

Is my unit covered under warranty?

What is your returns policy?

Can I get a tax invoice for my order?

Orders & Availability

How do I book a showroom or video appointment?

Can I visit without an appointment?

Showrooms & Appointments

What payment methods do you accept?

Payments

Do you offer trade discounts?

Do you sell ex-demo or floor stock items?

What should I do if my item arrives damaged?

General Policies & Other

How can I update my order or delivery details?Updated 2 months ago