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The Acacia Tree

<p data-start="1438" data-end="1745" id="isPasted">Yes, our movers can deliver up or down flights of stairs. Select either In home delivery or the Premium delivery and setup option at the checkout.</p>

Yes, our movers can deliver up or down flights of stairs. Select either In home delivery or the Premium delivery and setup option at the checkout.

I live on the first floor, can my units be delivered upstairs?

Delivery & Shipping

Where do you deliver to?

How much is shipping to my location?

Do you offer assembly upon delivery?

Is there a lot of packaging, and do you offer rubbish removal?

Can I request delivery on a specific day?

Will my items be left at the doorstep if I’m not home?

Will all my items be delivered together?

How can I update my order or delivery details?

Can I delay my delivery if my item is in stock?

How do I care for my timber furniture?

Why doesn’t my timber unit look exactly like the one online or in the showroom?

Can I mix different timbers, like chairs with a table?

How can I tell if a product is Australian-Made or imported?

Do you offer discounts on matching sets or bundles?

Can I request customisations or bespoke designs?

Do you offer timber samples to take home?

Products & Materials

Is the item I want in stock?

Is my unit covered under warranty?

What is your returns policy?

Can I get a tax invoice for my order?

Orders & Availability

How do I book a showroom or video appointment?

Can I visit without an appointment?

Showrooms & Appointments

What payment methods do you accept?

Payments

Do you offer trade discounts?

Do you sell ex-demo or floor stock items?

What should I do if my item arrives damaged?

General Policies & Other

I live on the first floor, can my units be delivered upstairs?Updated 3 months ago