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The Acacia Tree Help Centre

<p data-start="6635" data-end="7067" id="isPasted">Availability depends on the product. Some of our Australian-Made ranges are kept in stock, while others are built to order. Imported items are not made-to-order, but stock levels can vary. Where available, an estimated lead time (ETA) is shown on the product page. If no ETA is listed, please <a data-start="6967" data-end="7026" rel="noopener" target="_new" href="https://theacaciatree.com.au/pages/contact-us">contact us</a> and our team can confirm availability.</p>

Availability depends on the product. Some of our Australian-Made ranges are kept in stock, while others are built to order. Imported items are not made-to-order, but stock levels can vary. Where available, an estimated lead time (ETA) is shown on the

Is the item I want in stock?

Orders & Availability

When Can I Expect My Order?

Delivery Timeframes

Delivery Options

Warehouse Collection

Storage Options

Additional Charges

Freight Quote Required

Order Status

Damaged Deliveries

Do I Need To Be Home?

Weekend Deliveries

Do You Offer Free Shipping?

Unserviceable Islands

Shipping & Delivery

30-Day Hassle-Free Returns – Terms and Conditions

Non Refundable Items

Eligibility For Returns

Refund Process

How To Return an Item

Late Or Missing Refunds

Exchanges

Free Returns Shipping Cost

Returns & Refunds

Do you offer trade discounts?

Do you sell ex-demo or floor stock items?

What should I do if my item arrives damaged?

What payment methods do you accept?

General Policies & Other

Is my unit covered under warranty?

What is your returns policy?

Can I get a tax invoice for my order?

How do I book a showroom or video appointment?

Can I visit without an appointment?

Showrooms & Appointments

How do I care for my timber furniture?

Why doesn’t my timber unit look exactly like the one online or in the showroom?

Is the item I want in stock?Updated 8 days ago