Back to store

The Acacia Tree Help Centre

Refer to the link sent to you upon ordering to check order statusTo check your order status, please use the&#xA0;Contact Us&#xA0;form and include your&#xA0;full name&#xA0;and&#xA0;order number.

Refer to the link sent to you upon ordering to check order status. To check your order status, please use the Contact Us form and include your full name and order number.

Order Status

Shipping & Delivery

How do I care for my timber furniture?

Why doesn’t my timber unit look exactly like the one online or in the showroom?

Can I mix different timbers, like chairs with a table?

How can I tell if a product is Australian-Made or imported?

Do you offer discounts on matching sets or bundles?

Can I request customisations or bespoke designs?

Do you offer timber samples to take home?

Products & Materials

Is the item I want in stock?

Is my unit covered under warranty?

What is your returns policy?

Can I get a tax invoice for my order?

Orders & Availability

How do I book a showroom or video appointment?

Can I visit without an appointment?

Showrooms & Appointments

What payment methods do you accept?

Payments

Do you offer trade discounts?

Do you sell ex-demo or floor stock items?

What should I do if my item arrives damaged?

General Policies & Other

When Can I Expect My Order?

Delivery Timeframes

Delivery Options

Warehouse Collection

Storage Options

Additional Charges

Freight Quote Required

Damaged Deliveries

Do I Need To Be Home?

Weekend Deliveries

Do You Offer Free Shipping?

30-Day Hassle-Free Returns – Terms and Conditions

Non Refundable Items

Eligibility For Returns

Refund Process

How To Return an Item

Late Or Missing Refunds

Exchanges

Free Returns Shipping Cost

Returns & Refunds

Order StatusUpdated 9 hours ago