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The Acacia Tree

<p data-start="10077" data-end="10326" id="isPasted">Please contact us immediately <a href="https://theacaciatree.com.au/pages/contact-us">via our online contact form</a> or by replying to one of our order update emails with photos of the issue. Our team will work with you to resolve the problem and find the best solution as quickly as possible.</p>

Please contact us immediately via our online contact form or by replying to one of our order update emails with photos of the issue. Our team will work with you to resolve the problem and find the best solution as quickly as possible.

What should I do if my item arrives damaged?

General Policies & Other

Where do you deliver to?

How much is shipping to my location?

Do you offer assembly upon delivery?

Is there a lot of packaging, and do you offer rubbish removal?

I live on the first floor, can my units be delivered upstairs?

Can I request delivery on a specific day?

Will my items be left at the doorstep if I’m not home?

Will all my items be delivered together?

How can I update my order or delivery details?

Can I delay my delivery if my item is in stock?

Delivery & Shipping

How do I care for my timber furniture?

Why doesn’t my timber unit look exactly like the one online or in the showroom?

Can I mix different timbers, like chairs with a table?

How can I tell if a product is Australian-Made or imported?

Do you offer discounts on matching sets or bundles?

Can I request customisations or bespoke designs?

Do you offer timber samples to take home?

Products & Materials

Is the item I want in stock?

Is my unit covered under warranty?

What is your returns policy?

Can I get a tax invoice for my order?

Orders & Availability

How do I book a showroom or video appointment?

Can I visit without an appointment?

Showrooms & Appointments

What payment methods do you accept?

Payments

Do you offer trade discounts?

Do you sell ex-demo or floor stock items?

What should I do if my item arrives damaged?Updated 3 months ago